Nyspins Casino

Our welcome offer

Join and opt in

Our welcome offer is for new players residing in Great Britain who are at least 18. To qualify, new players must make a first deposit of at least £25. Visit our Promotions page to opt in manually before going to the Deposit page to make that qualifying deposit. Eligible players can then claim daily allocations totalling up to 140 spins on selected games. For offers limited to new players, new means you have not previously made a deposit on the particular website to which the offer applies, unless stated otherwise. Our general bonus rule limits eligibility to UK permanent residents unless otherwise stated. Bonuses also require an offer by email, text message, phone or onsite message, or redemption on the website. Our general, bonus and offer-specific terms apply, with offer-specific terms taking precedence where they differ.

Daily spin allocations

Our welcome offer provides up to 140 free spins, available to claim as 20 per day across seven consecutive calendar days. The seven-day period starts on the calendar day your qualifying deposit is credited. Each welcome spin is worth £0.10.

Claim each day's allocation through the pop-up when you log in, by 23:59 local time. If you do not log in or claim it, that day's pack expires at midnight with no rollover. You remain eligible for later allocations within the seven-day period and do not have to participate on consecutive days. Spins you do claim expire 3 days after you claim them. Reminder emails are sent daily if you allow direct marketing. You can opt out during the offer without losing eligibility or the in-site claim pop-ups, but you will no longer receive those reminders.

Wagering and winnings

Winnings from our daily spins become bonus funds subject to 10x wagering on eligible games. For this offer, the base is the winnings credited as bonus funds. If a pack produces £20 in winnings, you must wager £200 on eligible games before withdrawing those winnings. The bonus winnings from each daily set have their own expiry date, seven days after that set's funds are credited if wagering is still unmet.

Our welcome winnings have a cap of £100 per each set of daily spins. Amounts above £100 at the end of that set's wagering period are voided. Across all seven sets, the conditional maximum is up to £700, subject to every applicable condition.

Bonus Balance is not immediately withdrawable. It includes winnings still subject to wagering and, on a wager combining deposited and bonus funds, the share of winnings proportionate to the bonus-funded stake. Winnings from bonus-funded bets become bonus money, as do free-spin winnings unless an offer states otherwise. Wagering applies before withdrawing bonus funds or winnings derived from them. We use deposited funds first, followed by bonus funds and then other remaining funds. Once wagering is completed, bonus balance converts to real money as soon as the requirement is met. Unused bonuses, and bonuses still incompletely wagered at their stated expiry, are forfeited with their winnings. Any real-money balance remains in the account.

Deposit and non-deposit bonuses generally require wagering 10x the bonus amount unless specified otherwise. Free-spin bonuses have the same default base and multiplier unless stated otherwise. Game contributions default to 100% unless stated otherwise, but that rate does not permit play on an excluded game. While wagering with bonus funds, the maximum is £2 per bet or spin, or its currency equivalent, including a double-up wager after a round.

Winnings from no-deposit bonuses or free spins are generally capped at £100 unless otherwise stated, while deposit-bonus winnings are generally capped at £500 unless otherwise stated. Withdrawal requests above the applicable cap are not paid. Excess winnings above the first cap may be confiscated, while excess deposit-bonus winnings will be confiscated. Free spin bonuses offer a specified number of spins at a predefined value on particular slots. Their default value is 0.1 GBP per spin unless stated otherwise. Campaign spins are generally available for three days unless stated otherwise. Free-spin winnings are forfeited seven days after bonus credit if wagering is unmet, except when no wagering requirement applies.

Eligible bonus play

Certain games cannot be played with a bonus balance. The exclusion list can change. Our listed exclusions include the following games and all Jackpot Games.

Tower Quest, Koi Princess, Dr Jekyll & Mr Hyde, Ladies Nite, Game of Thrones, Scrooge, Spring Break, Eye of the Kraken, Blood Suckers, Blood Sucker 2, Lucky Angler, Big Bang, Forsaken Kingdom, The Wish Master, Devil's Delight, Champion of the Track, Robin Hood, Pearls of India, Royal Masquerade, Tomb Raider 2, Dead or Alive, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, 1429 Uncharted Seas, Untamed Crowned Eagle, Double Dragons, Divine Fortune, Super Monopoly Money, Castle Builder, Castle Builder II, Stardust, Peek A Boo, Alchymedes, Jack Hammer 2, Zombie Hoard, Tomb Raider 1, Beautiful Bones, Cool Buck, Eggomatic, Kings of Chicago, Mega Joker, Vampire: The Masquerade, Las Vegas, Immortal Romance, Joker Pro, Wild Swarm, Age of Conquest, Arcade Bomb, Dynamite Riches, Le Kaffee Bar, Lil Devil, Well of Wishes, Guns N’ Roses, Steam Tower, 5 Families, 9 Lions, Desert Gem, Serengeti Kings, Golden Beauty, Lucky Fridays, Solar King, Solar Queen, Solar Temple, Bronco Spirit, 10 001 Nights, Cash Ultimate, Jungle Spirit, Call of the Wild, Drive: Multiplier Mayhem, Jurassic Park, Dead or Alive 2, Warlords: Crystals of Power, Money Cart 1, 2, 3, 4, Deal or No Deal.

Our promotional offers must follow their applicable terms. Manipulating an offer to secure guaranteed risk-free or low-risk profit, exceeding the bonus-funded bet limit, playing excluded games, breaching offer-specific play restrictions or Storing game value during an active bonus to redeem later may be treated as abuse. If we determine abuse or a terms breach, we may cancel the misused offer and related winnings or exclude the player from future bonuses. Depending on severity, we may suspend or close an account, void wagers, cancel deposits or withdrawals, or withhold winnings. Existing promotional offers already joined, funded or played may be cancelled where necessary to prevent fraud or illegal activity. Collusion, automated decisions and resources designed to give an unfair advantage over other players are prohibited. On reasonable suspicion of device use, SuprPlay may void affected wagers and exclude participation in affected promotions or competitions.

For technical bonus misconfiguration or necessary fraud prevention, SuprPlay may change or withdraw a campaign only if the alteration occurs before the customer opts in, deposits expecting that bonus or starts promotional play. We may also change or cancel an offer for a valid reason without prejudicing customers who had already signed up, deposited in expectation, opted in or begun play before the change was communicated, except where necessary to prevent fraud or similar unlawful behaviour.

Eligibility and account restrictions

Our offers are intended for recreational players, and we may limit eligibility for all or part of a promotion. Bonuses and spins are limited to one per person, household address, account, device, email address, phone number and IP address, using the player's own payment methods. Duplicate accounts are closed, with the deposit balance returned subject to regulatory obligations and winnings caused by that breach confiscated. Only one account per household, IP address and device is permitted. If users share those circumstances, the account holders must inform SuprPlay immediately.

We may restrict or withdraw promotional access when safer gambling controls identify an elevated risk of gambling-related harm or an account is subject to a gambling-management measure. This applies whether identified before or after an award. Applicable spins, bonus funds or promotional winnings may then be removed under the terms. We may also amend, withdraw or modify offers for accounts identified as requiring additional responsible-gaming support, regulatory compliance, fairness or customer safety.

Where SuprPlay considers multiple accounts to have been opened in genuine error, it may agree to credit remaining balances to the first Account or the most active one. On reasonable grounds of attempted or completed fraud, it may cancel related transactions, bonuses or promotions. Fraud includes linked syndicates and opening additional accounts to claim another benefit. Bonus terms remain effective until replacement terms are available and accepted. Material changes require advance notice and renewed acceptance.

Claim bonus

Our rewards and cashback

Marketplace rewards

We award Marketplace points on every winning spin and when you finish a game session by closing the game and receiving its report. Real-money spend generates point debt at 25 points per £1. Winnings progressively pay out that debt according to win size. A win of ten times a bet, for example, pays 10% of the point debt. Losing bets increase the debt, while closing the game pays 90% of what remains. With at least one real-money spin, you receive a minimum of one point per winning round and on closing the game, even if consistent wins reduce point earnings. This points mechanism effectively provides 1% cashback in points, separately from Friday cashback.

As you collect points, you unlock new sights and can purchase their varying rewards with earned points. Sights feature four different reward types.

• A purchased deposit-and-spins reward provides a predetermined number of spins on your next deposit.
• A purchased deposit-and-bonus reward provides bonus money on your next deposit.
• Our purchased standalone Marketplace free-spins reward gives spins. No deposit and no wagering required.
• Our purchased Marketplace cash reward gives real cash without a further deposit or wagering requirement.

For deposit-required free-spin offers generally, claim through the promotions page before going to the deposit page unless offer-specific terms say otherwise. For no-deposit free-spin offers, go to the game to use the offer unless otherwise stated in its specific terms. Marketplace rewards still require a points purchase.

Friday cashback

We may offer weekly cashback on Fridays at 5% of your previous week's net spend, credited as real money without wagering. For this calculation, the week runs from Friday 00:00 to Thursday 23:59 UTC, and net spend means bets minus wins minus rewards. All games are included. The minimum amount of cashback that may be received in a week is £0.10. When offered, weekly cashback is scheduled for Friday at 10:00 UTC.

The offer is available to players who have not breached our terms, while Cashback rewards are discretionary, may not reach every customer and depend on policy compliance, including responsible-gaming considerations. After receiving an offer by email, SMS or Phone, you must log in successfully to claim it. If your account becomes closed, timed out, self-excluded, blocked or otherwise inaccessible before claiming, you are not entitled to receive the cashback or withdraw it separately. During an offer period, activity flagged for further assessment may lead us to restrict, proportionally reduce or remove the reward.

Other deposit bonuses

We may offer deposit bonuses from time to time, adding bonus balance when real money is deposited. For a specific deposit bonus, the default qualifying deposit is at least £20 unless its own rules specify another amount. Where offered, claim it manually on the promotions page before using the deposit page, unless otherwise specified by its offer terms. If its wagering remains unmet 30 days after receipt, the bonus and any winnings derived from it are forfeited.

Our games and Drops & Wins

Participating games

Big Bass Splash, Sugar Rush and Gates of Olympus are examples of participating Drops & Wins games. Our Drops & Wins category carries the wider games list. New tournaments and wheel drops start each Wednesday, and a wheel spin gives a chance of an instant reward.

Drops & Wins

For the campaign period, opt in inside an eligible Pragmatic Play slot. Eligible play contributes to the daily tournament leaderboard and collects Wheel Pieces towards a weekly wheel drop. Three pieces unlock one wheel spin. After opt-in, participation is included in regular gameplay at no extra participation cost.

Play now

Your account and verification

Register and verify

You must first register personally before depositing or wagering, and have enough funds in your account to participate in a game. During registration, you declare that you are a permanent resident of the United Kingdom. Jurisdictions outside the UK are restricted under our account rules. Accounts are for individuals acting for themselves. Company accounts, accounts for someone else and shared credentials are not permitted. You are liable for third-party losses on your account and must report suspected unauthorised access promptly.

We require full age verification before a player can deposit, play or access bonuses. Until verification succeeds, the account remains suspended and gambling is unavailable. If age verification checks show a player is under 18, deposits are returned and other offers are voided. SuprPlay may use third-party age or identity checks and request documents. Registration details must be true, complete and kept current. False or misleading information supported by reasonable evidence may lead to blocking or closure.

SuprPlay may request evidence of identity, address, payment-method authorisation, residence, location, source of funds or regular income, including where third-party funding is suspected. Respond in a timely manner. If due-diligence requests remain unmet within a reasonable timeframe, the account may be suspended pending investigation and verification. Only one account per website is permitted. SuprPlay may terminate duplicates or close a linked account on reasonable evidence that another account breached the terms, including bonus terms.

Account recovery

For password recovery, enter your account email address to receive reset instructions.

Personal account use

If you open or attempt additional accounts on one site, SuprPlay may block or close accounts and void wagers. If one remains open, SuprPlay chooses the first or most active account to receive remaining deposits. It deducts an administrative fee of 10% for each additional account, subject to a minimum of £30 or its currency equivalent. Report multiple registered accounts on one website immediately. Failure may result in blocking, suspension or closure, void wagers or stakes, cancelled bonuses or withdrawals, or confiscated winnings.

Player-to-player buddy transfers and selling, transferring or acquiring accounts are prohibited. If you let a self-excluded person use your account to bypass protections, the account will be closed and winnings confiscated, with only remaining deposits potentially repaid. Further attempted accounts may have wagers and promotions voided, withdrawals cancelled and winnings withheld or confiscated where general regulatory obligations require it.

Deposits and withdrawals

Deposits

Our deposit table gives GBP amounts. The listed times are transfer times rather than total account-credit times. The table lists no method fee, although a deposit-processing fee may be applied and shown during the transaction and in the deposit section.

For customers in Great Britain, GBP is the default and only accepted deposit currency. Some payments may nevertheless be processed in a different currency. Deposits must use a listed method through a lawful financial institution or payment provider. Availability, procedures and timing may vary by country, currency, time and provider, and card transactions may use different partner processors. A minimum deposit is required before play, with the applicable amount and any changes displayed in the deposit area. Only cleared funds can be used to play. We do not extend credit or accept cash, credit cards or cheques.

Deposits become available within a reasonable time after confirmation unless extra verification procedures are required. SuprPlay may conduct additional identity checks before or after a deposit and request affordability evidence, including your expected level of spend. Deposits and withdrawals must use valid, lawful methods belonging solely to you. Company methods and jointly owned payment methods are prohibited. Direct or indirect credit card funding is prohibited, and a discovered credit-funded method will be disabled. Deposited funds are for our website games. If SuprPlay reasonably believes a deposit was made without the intention of place wagers or gaming stakes, it may suspend or close the account and report the matter to relevant authorities.

Withdrawal methods and timing

Our Withdrawal methods have the following GBP method-specific bounds. Each listed fee is None, subject to the conditional fees below. Instant in the table describes transfer time only. It excludes internal processing, which may take up to 72 hours. The permitted minimum may vary with your selected payment services provider despite the listed £20 figures.

Withdrawal options can vary by jurisdiction and may be selected from those available to you or chosen by SuprPlay. Payment goes only to the registered player and the original deposit source. Where that source cannot be used, a bank account in your name is used and SuprPlay may seek evidence proving ownership. Under its anti-fraud policies, SuprPlay may pay part or all of a withdrawal to a deposit method or account, or directly to your bank account. If you used a NatWest card, you will be asked to withdraw via verified bank account.

Under special circumstances, SuprPlay may offer a separate manual bank-transfer withdrawal. Its fee depends on the amount, currency, bank and destination country, and you must be told the amount and agree before it is charged. If circumstances outside SuprPlay's control prevent payment in the requested currency, it may pay in another currency, primarily GBP. Applicable foreign exchange rates and financial-provider fees must not exceed costs incurred by SuprPlay.

SuprPlay may seek further verification for deposits over £2,000 or for smaller deposits or payouts when necessary. Requests may include identity and address documents, payment-method evidence, a selfie with ID, and income or source-of-wealth and funds evidence. Further checks may follow later activity. Documents can also be provided through the logged-in verification area. All transactions undergo anti-money-laundering checks and may be reviewed by relevant authorities. SuprPlay reports suspicious transactions and may suspend, block or close accounts and withhold funds where law or regulatory requirements demand it. Tell support by email or live chat if you are a politically exposed person in any country. SuprPlay may also check that status.

Withdrawal fees

Although the method table lists None, SuprPlay may charge an administrative fee when you request a withdrawal without turnover at least equal to an unstaked deposit. If charged, it is the greater of 5% of the requested withdrawal or £5. Additional bank or payment processing charges connected with such withdrawals may be passed on. Other administrative or compliance-related fees may apply. Any withdrawal fee is shown before you confirm, then deducted automatically from the account balance if you proceed.

Deposits should be proportionate to gameplay. If a deposit has not seen an appropriate level of play before withdrawal, or SuprPlay suspects exchange rate abuse, it may recover resulting costs and close the account indefinitely. It may require identification and source-of-funds evidence before processing the withdrawal.

Balances and active bonuses

Real Money Balance includes unspent deposits, winnings from deposited funds, bonus winnings cleared of wagering, the deposit-funded proportion of mixed-wager winnings and the original-deposit portion of a buy-in. Bonus money or bonus balance itself cannot be withdrawn.

You may withdraw a real-money deposit balance while a bonus is pending or active, subject to regulatory requirements and cleared, unreversed payments, completed due diligence and no relevant investigation. A Game defect involving a game you played may require a temporary withdrawal freeze. An investigation based on reasonable grounds of illegal or prohibited activity may also permit withholding under licence conditions. Delay in supplying requested evidence may delay withdrawal. To withdraw the full balance with an active bonus, first complete its wagering. Withdrawing real money before meeting wagering requirements forfeits the bonus and associated winnings.

SuprPlay may refuse or close an account at its discretion while honouring existing contractual obligations, subject to account verification and fulfilled document requests before any withdrawals are processed. On voluntary closure through support email or live chat, it returns the deposit balance if required compliance checks are fulfilled and no terms breach is found. On closure generally, SuprPlay pays that balance promptly subject to documentation and regulatory obligations. Where closure follows exclusion for misconduct, repayment is limited to remaining deposits.

Payment and account exceptions

If SuprPlay mistakenly credits winnings, points or funds, those amounts remain its property and must be reported by email and returned immediately. It may reverse the credit, void transactions and related winnings, freeze or withhold the funds and set-off any subsequent winnings owed to you. Mistaken funds already withdrawn become a debt to SuprPlay.

A request for a chargeback or similar financial dispute may cause SuprPlay to block an account and request identity confirmation. Compliance fees may apply, and unduly incurred chargebacks, reversals or charges may reduce the balance. Remaining funds on an account blocked for chargeback follow the inactive-account rules. Shared, third-party or company payment methods can result in void winnings. Deliberately incorrect personal details, or sufficient evidence to reasonably suspect them, can lead to account blocking and fund retention where regulatory compliance requires it.

Gameplay products are consumed instantly, and real-money stakes are taken immediately. Refunds, returns or cancellation during play are unavailable unless licence conditions require them. Interrupted games can be finished unless game rules provide otherwise or completion is impossible. If play cannot continue, SuprPlay may void or clean up the wager and refund it to the account. A game malfunction can void affected wagers, funds obtained and later rounds funded by them. Technical problems beyond SuprPlay's control may also lead it to cancel wagers and refund players. Where a refund is decided, it goes to the gambling account and the player is informed.

In the prohibited automated-device context, SuprPlay may suspend an account pending investigation or close it, cancel pending games and, where regulatory obligations require, decline to refund spent funds. On a terms breach or reasonable suspicion, SuprPlay may take account, wager, deposit and withdrawal action in line with licence and regulatory obligations. Reasonably suspected illegal or fraudulent activity, including collusion, falsified documents or chip dumping, may require source-of-funds evidence and lead to account or fund restrictions where compliance requires them. Suspected breach, problems with creditors or conduct detrimental to the business can also lead to freezing, termination or cancelled stakes, with confiscation conditioned on regulatory need. Fraudulent play and software-assisted methods that mask a player's location are prohibited. For activity SuprPlay discovers or has reasonable grounds to believe is prohibited, it may refuse or suspend an account, void affected transactions or withhold winnings attributable to that activity, depending on the case and regulatory obligations. Money-laundering, terrorist-financing and other general regulatory requirements may require further account restrictions.

Inactive balances

An account with a real-money deposit balance becomes inactive after 12 consecutive months without access and dormant after 30 consecutive months. SuprPlay emails a reminder up to one month before inactivity. Logging in reactivates an inactive account. Once inactive, SuprPlay attempts to return remaining deposits to the deposit method, subject to required documents. If that fails, it requests your own-name bank details and ownership proof. If it cannot return the funds, it may apply a monthly administration fee of GBP 5 or close the account. It may consider reimbursing fees if you prove health-related inability to access the account.

After at least five years without access, SuprPlay makes reasonable efforts to contact you and sends a final withdrawal notice. If you cannot be located or neither respond with payment instructions nor withdraw, entitlement ends and SuprPlay may donate the funds to charitable causes or responsible-gambling programmes. If your account has become inactive or dormant, you may claim its balance by logging in and requesting withdrawal, or contacting support by email or live chat. To recover funds from a closed, blocked, terminated or excluded account, request them by email at [email protected].

Our safer gambling tools

Financial limits

Set deposit, loss and aggregate stake limits through your account tools or support by live chat or [email protected]. Deposit limits cap what you add, loss limits cap real-money stakes less winnings or returns, and player-selected stake limits cap total stakes whether you are winning or losing. You can choose a daily, weekly or monthly period. Financial limits reset each day at 00:00 UTC, each Monday at that time for weekly periods and on the first day of each month at that time for monthly periods. Once reached, a limit automatically prevents further play. We ask you to set a deposit limit after registration.

Lowering a financial limit takes effect immediately. Increasing an existing deposit limit requires a 24-hour cooling-off period and positive confirmation afterwards. The same process applies to increases in a Net Loss Limit or aggregate stake limit. Our tool-specific rules do not permit removal of the Net Loss Limit or Stake Limit on the website. Our general financial-limit process also provides for contacting support about changes or revocation, followed by a 24-hour cooling off period and reconfirmation. Financial limits set here do not automatically extend to other brands operated by SuprPlay. Set corresponding limits there or ask support for assistance.

Separately from a player-selected aggregate limit and the bonus-funded wager maximum, mandatory online-slot stakes for UK customers are £2 per game cycle at ages 18–24 and £5 at 25 or older. The cycle runs from starting a spin until its stakes are lost or winnings reach real-money balance. These limits apply automatically using verified age. SuprPlay may adjust them or suspend play if age-verification details are inconsistent. Attempting to circumvent them is prohibited and may result in suspension or closure.

Session limits and reality checks

A maximum session time limits how long you remain logged in. At the limit, you are logged out and a game in progress stops. Daily, weekly and monthly session periods cover 24 hours, seven days and 30 days respectively. A stricter session limit applies immediately. For an increase, contact support and reconfirm after a 24-hour cooling-off period. The general support process also addresses session-limit revocation, while the session tool does not permit removal of the Session Limit on the website.

When activated, reality checks display playing time, spending and winnings at your chosen intervals, alongside transaction history and an option to resume or exit. You can adjust the frequency of Reality Checks at any time under Responsible Gaming Tools in My Account. A separate timer continuously displays logged-in time for the current session. Session limits and reality checks apply to this brand rather than automatically to other SuprPlay brands. Use the other brand's account or contact support to extend those measures.

Account closure and self-exclusion

You can close your account through Responsible Gaming Tools under My Account or through support. An ordinary closure applies to this brand, not automatically to other brands. Close those accounts separately or ask support for help, and contact support if you wish to remove an ordinary closure. Tell us the reason for a closure request, particularly when it concerns problem gambling matters. Closure for problem gambling also excludes you from SuprPlay sister sites, and opening another SuprPlay account using any personal details is prohibited.

Request self-exclusion through the Responsible Gaming Tools section under My Account or contact support by email or live chat and specify a period of at least 6 months. Once processed, it blocks account access and play across online gambling brands operated by SuprPlay Ltd under its UK licence. There is no reopening during the chosen period. After that period, the account stays closed for seven years unless you actively ask to reopen it. A further 24-hour cooling-off period applies before access may be restored. We seek to stop marketing as soon as possible and send none within 48 hours of account closure.

Regulatory checks may continue during self-exclusion. SuprPlay may contact you for identity, address, payment method ownership or source-of-funds evidence. If it reasonably believes gambling may cause financial or personal difficulties, it may close an account or apply safeguards and request information to assess affordability at any time. It may also impose limits or exclusions under its internal policies and licence obligations. SuprPlay disclaims responsibility and refunds for losses where a player deliberately bypasses exclusions or other responsible gaming tools previously requested, including by false details or a third party account.

Time-out and independent help

Time-out periods can range from 24 hours to 30 days through our account tools or support, while another reasonable request through support can cover up to a maximum six week period. The chosen break prevents account access and play. The account cannot reopen early and becomes accessible automatically when the selected period ends.

GamStop is a free multi-operator self-exclusion scheme for Great Britain residents covering participating UK-licensed gambling operators, including SuprPlay-operated sites. Choose a period of at least six months. Activation with us may take days, and your registration details must match those on your account. Once active, the exclusion prevents site use for its period. Independent blocking tools operate outside your player account. GamCare provides confidential support and counselling to people affected by problem gambling.

Our support and complaints

Contact our team

Contact us at [email protected] or through live chat. Email or Live Chat available 24/7 can be used to report unauthorised account access. Live chat also accepts reports of terms or game-rule breaches and suspected cheating.

Complaints and disputes

Raise a complaint through Live chat or the normal support email channel. Chat complaints are logged and may need email clarification. If you remain dissatisfied with a complaint's resolution, escalate by email only. A dispute must be submitted in writing to [email protected] with “Dispute” in the subject. Chat submissions are not formal disputes. We investigate disputes independently from frontline customer support.

Include your full name, registered email, relevant brand, a description, Relevant dates and times, supporting material and the outcome you seek. Include identity details and verification documents if requested. We contact you promptly if we need more information, acknowledge complaints and disputes as soon as reasonably possible, and keep you informed. Our entire internal process is completed within eight weeks from initial complaint receipt. Our final response states the outcome, whether the complaint is upheld and our final position.

If the matter remains unresolved after eight weeks from first receipt, or we issue a final position earlier, you may refer an eligible dispute to independent resolution. SuprPlay has appointed eCOGRA as its official ADR provider for UK players. ADR is free for players. Its contact options include its policies and procedures, its dispute form and its dedicated ADR email channel.

ADR generally covers gambling-transaction disputes about game outcomes, bonus offers, misleading terms, balances or access to funds. Compliant commercial decisions, responsible-gambling restrictions, suspected crime, fraud or money laundering, Data protection matters and cases before a court are generally outside its scope. The provider decides eligibility. After referral, all dispute communications go through eCOGRA. Neither party should communicate directly about the dispute while eCOGRA’s review continues. eCOGRA’s decision binds SuprPlay but does not limit your right to bring court proceedings.

Our operator and licence

Legal operator

Our Nyspins games have SuprPlay Limited as their contractual operator. Incorporated in Malta under registration C-74595, it has its registered address at JPR Building, Level 4, Triq taz-Zwejt, San Gwann Industrial Estate, San Gwann, SGN3000, Malta, and forms part of SuprNation Group. SuprPlay Limited is licensed and regulated by the Gambling Commission of Great Britain under licence 000-048695-R-327029-011. Deposits, withdrawals and player management are the sole responsibility of SuprPlay Ltd, Malta. Other companies providing gaming products act as software providers rather than managers of player funds.

Customer funds

SuprPlay holds customer funds in separate designated client bank accounts, distinct from its operating accounts, and the bank has acknowledged that segregation. Their protection classification is Not Protected. Segregation does not guarantee repayment of all customer funds if SuprPlay becomes insolvent. If fund-protection terms change, customers must be notified and acknowledge the change before making further deposits.

Join now